FAQs - Frequent questions


By adding viandasstores.com products directly to the shopping cart. In the shopping cart section you can leave your details, delivery address and choose your payment method. Once your order is confirmed, you will receive a confirmation email. You can also complete your order by email at info@viandasstores.com or by calling 923 88 01 60.

No, there is no minimum order, but please note the shipping costs for the delivery address. More information HERE.

If you wish to change the address, please contact us as soon as possible on 923 88 01 60 so that we can make the change of address.

Of course, you can send your personalised pack or basket to whomever you wish.

Write us at info@viandasstores.com and we will send it to you as soon as possible.

Choose the option "Billing address differs from shipping address" when placing your web order and indicate the delivery and billing addresses in the corresponding fields.


Our shipping is free for orders over 69€, for more information, see our shipping costs section HERE. 

Yes, we ship to most European countries and the UK. For more information you can contact us at info@viandasstores.com

Yes! You can pick up in our network of shops with no delivery charges, whatever the amount of your order. If you want to know the exact day of delivery to the shops, you can contact us at info@viandasstores.com

The delivery time is 2/3 working hours, 7/8 working days for the Balearic and Canary Islands, 3/4 working days in the UK and approx. 7 working days for Europe.

Contact us on 923 88 01 60 as soon as possible to arrange a replacement.


You can pay by credit or debit card, paypal, bizum or bank transfer at viandasstores.com.

Yes, if you choose this payment method for your order, you will have all our bank details at the end of the order. Do not forget to indicate the reference of your order in the concept of the payment so that we can easily locate your payment.

No, our orders placed on viandasstores.com do not accept this type of payment.

About Iberico Ham

We work with the best qualities of ham: 100% Iberian Acorn-fed Ham (pata negra), Acorn-fed Ham 50% Iberian breed, Iberian Cebo de Campo Ham 50% Iberian breed and Iberian Cebo Ham 50% Iberian breed.

Our Iberian hams come from the meadow of Salamanca, where our pigs move freely, and where we cure them in the traditional way.

You can order your whole ham cut by knife at no additional cost in the pieces where this is specified. 

The shoulder corresponds to the front legs. The ham corresponds to the hind legs, due to the constitution of the pig, the hind legs are more meaty, but the quality of our hams is indisputable wherever they come from.

About Cheese

From our Hacienda Zorita Organic Farm, a cheese factory located in San Pelayo de Guareña (Salamanca), a beautiful Land Art style cheese factory where sustainability and commitment to responsible production are paramount in our multi-award winning cheeses.

Our cheeses come from endangered species, such as the Verata goat, the Churra sheep or even the Zamorano-Leonesa donkey.

These cheeses come from sheep's milk that has not undergone any pasteurisation process. The flavour of raw milk cheeses compared to pasteurised milk is that they offer a more intense flavour with a lot of personality.

At the Hacienda Zorita Organic Farm cheese factory, we have the invaluable collaboration of the Buleza cooperative, which is in charge of marketing this donkey's milk. 

About our stores

Of course! You can buy online and pick up in shop. You will be notified from your chosen location when your order is ready to be picked up. For more information about delivery time in shop, contact us on 923 88 01 60.

You can find the full list of our shops HERE.

Contact us on 923 88 01 60 and we will give you the details of the shop you want to contact.

Our shops in Madrid (Calle Montera), Benidorm, Ibiza and Vigo have a restaurant service.

Our ham sandwich costs 4,90€.

Of course! The professionals at VIANDAS shops will advise you at all times when choosing your gourmet pack.