FAQs - Frequent questions
Order
How do I place an order?By adding viandasstores.com products directly to the shopping cart. In the shopping cart section you can leave your details, delivery address and choose your payment method. Once your order is confirmed, you will receive a confirmation email. You can also complete your order by email at info@viandasstores.com or by calling 923 88 01 60.
Is there a minimum order?No, there is no minimum order, but please note the shipping costs for the delivery address. More information HERE.
Can I change the delivery address if I have already placed an order?If you wish to change the address, please contact us as soon as possible on 923 88 01 60 so that we can make the change of address.
Can I order as a gift?Of course, you can send your personalised pack or basket to whomever you wish.
Can I include a note in the gift?Of course.
How can I request an invoice?Write us at info@viandasstores.com and we will send it to you as soon as possible.
How to request an invoice in the name of a company?Choose the option "Billing address differs from shipping address" when placing your web order and indicate the delivery and billing addresses in the corresponding fields.
Shipment
What are the shipping costs?Our shipping is free for orders over 69€, for more information, see our shipping costs section HERE.
Do you ship outside Spain?Yes, we ship to most European countries and the UK. For more information you can contact us at info@viandasstores.com
Can I pick up in shop?Yes! You can pick up in our network of shops with no delivery charges, whatever the amount of your order. If you want to know the exact day of delivery to the shops, you can contact us at info@viandasstores.com
What is the delivery time?The delivery time is 2/3 working hours, 7/8 working days for the Balearic and Canary Islands, 3/4 working days in the UK and approx. 7 working days for Europe.
My order has been damaged, how do I request a replacement?Contact us on 923 88 01 60 as soon as possible to arrange a replacement.
Pay
What are the payment methods?You can pay by credit or debit card, paypal, bizum or bank transfer at viandasstores.com.
Can I pay by bank transfer?Yes, if you choose this payment method for your order, you will have all our bank details at the end of the order. Do not forget to indicate the reference of your order in the concept of the payment so that we can easily locate your payment.
Do you accept cash on delivery?No, our orders placed on viandasstores.com do not accept this type of payment.
Can I pay with Bizum?Yes.
About Iberico Ham
Do yo sell Acorn-fed iberico ham?We work with the best qualities of ham: 100% Iberian Acorn-fed Ham (pata negra), Acorn-fed Ham 50% Iberian breed, Iberian Cebo de Campo Ham 50% Iberian breed and Iberian Cebo Ham 50% Iberian breed.
Where do your hams come from?Our Iberian hams come from the meadow of Salamanca, where our pigs move freely, and where we cure them in the traditional way.
Can I order my ham cut by knife?You can order your whole ham cut by knife at no additional cost in the pieces where this is specified.
What is the difference between ham and shoulder?The shoulder corresponds to the front legs. The ham corresponds to the hind legs, due to the constitution of the pig, the hind legs are more meaty, but the quality of our hams is indisputable wherever they come from.
About Cheese
Where do your cheeses come from?From our Hacienda Zorita Organic Farm, a cheese factory located in San Pelayo de Guareña (Salamanca), a beautiful Land Art style cheese factory where sustainability and commitment to responsible production are paramount in our multi-award winning cheeses.
What is the milk used to make the cheeses?Our cheeses come from endangered species, such as the Verata goat, the Churra sheep or even the Zamorano-Leonesa donkey.
What does raw milk cheese mean?These cheeses come from sheep's milk that has not undergone any pasteurisation process. The flavour of raw milk cheeses compared to pasteurised milk is that they offer a more intense flavour with a lot of personality.
How is cheese made with donkey's milk?At the Hacienda Zorita Organic Farm cheese factory, we have the invaluable collaboration of the Buleza cooperative, which is in charge of marketing this donkey's milk.
Can pregnant women eat our cheeses?No
About our stores
Can I buy online and pick up in shop?Of course! You can buy online and pick up in shop. You will be notified from your chosen location when your order is ready to be picked up. For more information about delivery time in shop, contact us on 923 88 01 60.
What are the VIANDAS shops?You can find the full list of our shops HERE.
How can I contact a shop?Contact us on 923 88 01 60 and we will give you the details of the shop you want to contact.
Do your shops have a bar or restaurant service?Our shops in Madrid (Calle Montera), Benidorm, Ibiza and Vigo have a restaurant service.
How much does a ham sandwich cost?Our ham sandwich costs 4,90€.
Can I buy a personalised ham basket in shop?Of course! The professionals at VIANDAS shops will advise you at all times when choosing your gourmet pack.